Melissa holds the Certified Association Executive (CAE) credential from the American Society of Association Executives (representing over 44,000 members). CAE, the only professional designation for the association management profession, has been achieved by over 4,300 association industry leaders worldwide. Melissa is a Certified Professional (SHRM-CP) through the Society of Human Resource Management, the world’s largest HR professional society, representing over 300,000 members as the leading provider of resources serving the needs of HR professionals and advancing the practice of Human Resource Management. There are over 63,000 SHRM-CP certified professionals worldwide.
During her career, Melissa has worked closely with over 15 Boards of Directors and countless committees and workgroups. She has a particular knack for dealing with the varying personalities and needs associated with volunteer leaders and works with these individuals to advance the mission of their organization.
Melissa lead the production of the award-winning ACMG Foundation Lifetime Achievement Award: Dr. Charles J. Epstein Tribute, winner of the Bronze Award in the 2011 Association TRENDS All Media Contest. The contest had over 400 entries in 22 categories and Melissa worked closely with an Emmy Award-winning producer to package a product that honored the life of a Genetics Industry Pioneer.
Melissa was the AMS lead on the Association of Home Office Underwriters (AHOU) Educational Task Force. The task force held a six-month feasibility study on the potential creation of an educational/professional development curriculum for insurance professionals. The study included research, a market place survey and focus groups. From that study, the AHOU Education Task Force launched Advance360, a learning management platform that now offers members on-demand podcasts and webinar case studies.
During the first year of her tenure at the American College of Medical Genetics and Genomics, Melissa recommended and led the implementation of a management information system. The association previously had data in multiple spreadsheets and shared member information with a sister society. ACMG’s small staff of five was duplicating efforts and unable to keep track of member activities, provide the Board and leadership important member data and report on member activity. Under her guidance, a database vendor was selected and multi-staged project was initiated to implement a robust system that is still used today.
Working for a stand-alone non-profit for over ten years, Melissa managed a team that grew 500% during her tenure. This growth included challenges with finances, structure, staffing, and facilities and she worked closely with the Executive Director and elected leadership to successfully survive that growth.
Melissa has served as a mentor to over 25 young professionals during her career. Many of those were new to the association/non-profit world trying to find their niche and/or specialty within the organization or client. She maintains close relationships with many of these individuals as they have been promoted or moved along to other opportunities.
Melissa is a graduate of Virginia Tech, with a B.A. in Communications. She is an active member of the American Society of Association Executives (ASAE), previously serving on the Finance & Business Operations Section Council, and the Society for Human Resource Management (SHRM).